The Users Support section:
- Provides technical support to employees of the University regarding information technology services supervised by the IT Dept.
- Warranty and post-warranty service of computers and peripheral devices.
- Support in regards to proper use of computer software at a work station.
- Verification and review of the problems related to computer devices, estimation of cost-effectiveness of repairs.
- Preparing applications and technical specifications in regards to financing purchases related to informatization of the University.
- Managing the ticket system.
The University Information Systems section:
- Supervision over proper operations and functioning of the information systems of the University.
- Coordination and control over the data transferred to external systems (e.g. POL-on.)
- Coordinating actions related to informatization of the University (system integration, implementation of new solutions).
- Consultations regarding the needs related to IT.
- Planning requisitions regarding information systems.